Policy & Service Agreement

1. General Policies

All dogs must be in good health. Pets with illness, surgery, or injury within 30 days require written veterinary clearance.
Proof of vaccinations required: rabies, parvovirus, distemper, and kennel cough (Bordetella).
Vaccination requirements apply to all services due to our open-concept facility.
Titre testing is accepted if current within one year and showing acceptable levels.
Late pickups: $15 per 10 minutes. After 30 minutes, pets will be boarded overnight at the owner's expense.
All pets must be spayed or neutered by 6 months of age for open care services.

New clients must complete a trial daycare day and three consecutive daycare days prior to boarding.
Returning clients inactive for 6 months require a refresher daycare day. Absences of 2+ years may require 3 days.
Drop-off must be before 12:00 PM to allow safe and structured introductions.
Pickup is by 12:00 PM on the final day of boarding. Later pickups incur a $33 half-day daycare fee.
Please limit personal belongings to one labeled item (bed or blanket).
Medication must be provided with pill pockets or treats. If not provided, options will be supplied at an additional cost.
Daycare passes expire 6 months from purchase, are non-refundable, non-transferable, and cannot be shared.
Peak bookings (December 15 – January 7 and long weekends) require a 50% deposit. Cancellations within 5 days will forfeit the deposit.

Grooming appointments are approximately 4–5 hours. Please wait for a pickup notification.
Vaccinations required: rabies, parvovirus, distemper, and kennel cough.
Pets not current on vaccinations will be kenneled and receive regular potty breaks.
A minimum of 24 hours’ notice is required for cancellations, or a $50 fee may apply.
Appointments are held for 15 minutes only. Late arrivals may incur a fee or require rescheduling.
Clients with two or more no-shows within one year may be denied future services.
Pre-booking is strongly recommended to ensure availability.

Add a brief brand statement at the beginning to reinforce your premium positioning and build trust.
Include a clearly defined emergency veterinary protocol to further protect your business and reassure clients.
Clarify late pickup and overnight boarding charges with maximum caps or examples to prevent disputes.
Consider adding a short behavioral policy (e.g., removal from open play if unsafe) to strengthen enforceability.